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Frequently Asked Questions
Book, pickup, set-up, return. That's it!
Everything's available à la carte — mix and match to create your own custom vision for your event, adding as many items as you like. Check out our gallery as a starting point!
No. We offer items as a self-serve model.
You can pickup the rental the night before or morning of your event, then return it the morning after your event. So, if your event is Saturday, you can pick up Friday evening and return on Sunday. Adjustments may be possible upon request.
Absolutely!Be mindful of adding too much weight (frame can handle a max of 8-10lbs) and anything you attach to the frame — you don't want to cause damage (and risk forfeiting your security deposit).
Nope! Everything can fit in a sedan.
We are conveniently located in Port Hope, only one minute from the 401 exit 464. The exact address is provided after booking.
We provide simple instructions in your rental kit for the frame (it’s legitimately five steps and no tools) and any decor that requires assembly or specific instructions. Many of the items won't have specific instructions as they will be adjusted according to your personal preferences. A checklist for what you need to return is also included in your kit.
Yes, we provide enough hardware (like tape, string or zip ties) to hang any backdrop, banner or other decor item that you rented. You will need hardware, tape, cable ties etc. for anything additional of your own that you decide to add.
The security deposit is paid at booking and if everything is returned in good condition then it will be refunded within 48 hours of return to the email that paid for the rental. This deposit reserves your date and items.
We currently only accept e-transfer or cash.
We will do our best to accommodate changes, but can't guarantee that an item will be available.
Yes.Keep in mind that items we offer are designed for 5x7 backdrops. Banners and whimsy add-ons are designed for hanging on the backdrop frame we have available.
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